Simcorp Remodeling LLC – Privacy Policy

Last Updated: March 12, 2026

This Privacy Policy describes how Simcorp Remodeling LLC (“Simcorp Remodeling,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you interact with our websites, forms, communications, service requests, project estimates, and related platforms (collectively, the “Service”), including any associated landing pages or online contact forms.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy should be read together with our Terms & Conditions.

1. Interpretation and Definitions

Interpretation

Capitalized terms have meanings defined below, regardless of whether they appear in singular or plural form.

Definitions

Account

Account – A record created when you submit information or engage with our Service.

Company – Refers to Simcorp Remodeling LLC, Port St. Lucie, Florida, United States.

Cookies – Small data files stored on your device to track usage and improve functionality.

Country – United States (Florida).

Device – Any device capable of accessing the Service, including computers, tablets, or smartphones.

Personal Data – Any information that identifies or can reasonably identify an individual.

Service – Our websites, contact forms, scheduling tools, communications, home remodeling services, renovation services, and related offerings.

Service Providers – Third parties that perform services on our behalf (e.g., hosting, analytics, communications, scheduling).

Usage Data – Automatically collected data such as IP address, browser type, pages visited, and session duration.

You – The individual accessing or using the Service.

2. Information We Collect

a. Personal Data

We may collect personal information you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Date of birth (when required for insurance eligibility)

• ZIP code or state of residence

• Insurance-related details you choose to provide

• Information submitted through contact forms, quote requests, or appointment scheduling

We do not collect or store payment card information directly.

b. Usage Data

Collected automatically when you interact with the Service, including:

• IP address and approximate location

• Browser type and version

• Device identifiers and operating system

• Pages visited, time spent, referral URLs

c. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Recognize returning visitors

• Improve website functionality

• Analyze traffic and engagement

• Support advertising and remarketing (where applicable)

You may disable cookies through your browser settings, but some features may not function properly.

3. How We Use Your Data

We use collected data to:

• Provide and maintain the Service

• Manage accounts, bookings, and CRM records

• Communicate via email, SMS, phone, or AI-based systems

• Send service-related messages and updates

• Deliver promotional communications (only with consent)

• Improve performance and user experience

• Monitor usage, prevent fraud, and enforce policies

• Comply with legal and regulatory obligations

4. SMS & Mobile Messaging Privacy Disclosure

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including but not limited to appointment reminders, customer support communications, and important service updates. This campaign sends Account, Order and Service messages from Simcorp Remodeling LLC related to my account, orders or services clients have requested or scheduled. These messages may include order confirmations, account notifications and order/service information to customers who explicitly opt in to receive these messages by filling out a web form on our website. Message frequency may vary and depends on the services the customer has requested. This campaign also sends occasional promotional messages from Simcorp Remodeling LLC related to marketing. These messages may include special offers, discounts and new product updates to customers who explicitly opted in to receive these messages by filling out a web form on our website. Message frequency is limited and promotional content is related to the services the customer has requested or shown interest in.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in.

• We maintain timestamped records of all SMS opt-in actions.

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws.

Opt-Out Instructions

• You may cancel SMS notifications at any time by replying "STOP".

• Upon opting out, you will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

• All opt-out requests are processed immediately.

Message Frequency & Content

• Message frequency varies based on your interactions with our business.

• Messages will be directly related to the services you have requested.

• We do not send promotional or marketing messages without specific, documented consent.

Help & Support

• Reply "HELP" for assistance or contact us at [email protected]

• Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.

• Carriers are not liable for delayed or undelivered messages.

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

5. Disclosure of Your Personal Data

We may disclose your information:

• To Service Providers strictly to operate and support the Service

• In connection with a business transfer, merger, or acquisition

• To comply with legal obligations or lawful requests

• With your explicit consent

All categories above exclude SMS opt-in and consent data, which is handled separately as described above.

6. Automated Systems & AI Disclosure

Simcorp Remodeling LLC may use automated chat systems, scheduling assistants, or AI-powered communication tools to help manage customer inquiries, appointment scheduling, service requests, and project consultations.

By interacting with these systems, you acknowledge that:

• You may be communicating with an automated system

• Interactions may be recorded and analyzed to improve customer service

• Automated responses are informational and may require follow-up from a team member

• You may request human assistance when available

7. Advertising & Analytics Integrations

We may use third-party analytics or advertising tools to understand website performance and improve marketing, including but not limited to:

• Google Analytics

• Google Ads

• Meta (Facebook/Instagram) Pixel

These platforms may collect anonymized usage data via cookies or tracking technologies.

You may manage ad preferences through:

• Google: https://policies.google.com/privacy

• Meta: https://www.facebook.com/privacy/policy

• NAI Opt-Out: http://www.networkadvertising.org/choices/

8. Data Retention

We retain personal data only as long as reasonably necessary for:

• Responding to service inquiries

• Managing project estimates and scheduling

• Business operations and recordkeeping

• Legal and regulatory compliance

• Dispute resolution and security

Usage data may be retained longer for analytics and internal improvements.

9. Data Transfers

Your information may be processed or stored outside your state or country. We apply reasonable safeguards to protect personal data consistent with applicable laws.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections or deletion

• Withdraw consent

• Restrict or object to certain processing

California Residents (CCPA / CPRA)

California residents have the right to:

• Know what personal data we collect and how it is used

• Request access, correction, or deletion

• Opt out of the sale of personal data (we do not sell personal data)

• Not be discriminated against for exercising privacy rights

Requests may be submitted using the contact information below.

11. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us for removal.

12. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.

13. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no system or transmission method is completely secure.